Immigration Documents and How to Correct, Update, or Replace Them
We issue a variety of secure identity documents that may establish your identity, immigration status in the United States, authorization to work, or authorization to travel. Secure documents include:
- Arrival-departure records (Form I-94, Form I-94W, or Form I-95);
- Employment Authorization Documents (Form I-766);
- Naturalization and citizenship certificates (Form N-550, N-560, N-561, N-570, N-578, or N-645);
- Permanent Resident Cards, also known as Green Cards (Form I-551); and
- Travel documents (Form I-327, Form I-512, Form I-512L, Form I-512T, or Form I-571)
These documents include your personal information, such as your full legal name, date of birth, country of birth, gender, and A-Number.
If you are 18 years of age or older, you must always carry your Employment Authorization Document (EAD), Green Card, or other proof of noncitizen registration in the United States with you.
You may request replacement of your USCIS-issued secure identity documents if they:
- Were not delivered;
- Have expired or will soon expire (renewals);
- Have been lost, stolen, mutilated, or destroyed; or
- Contain incorrect information.
Generally, you need to file a new application form for USCIS to reissue a secure identity document. Depending on the scenario, you may need to pay a new filing fee. Requirements and processes for replacing secure documents vary by document type and the circumstances. Refer to the links below for specific information about replacing your DHS-issued secure documents. See USCIS Policy Manual Volume 11, Part A, Chapter 3, Reissuance of Secure Identity Documents for more information.
NOTE: The information on this page is about DHS-issued immigration documents. If you are seeking to replace a document issued by another government agency, please refer to that agency’s information and the examples below.
| If you are seeking to: | Then: |
|---|---|
| Update or replace your U.S. passport | See the State Department’s Change or Correct a Passport or Renew or Replace a Passport webpages |
| Update your Social Security card | See the Social Security Administration’s Make Changes to Your Record or Replace Social Security Card webpages |
| Update or replace your driver’s license or non-driver identification card | Refer to your local motor vehicle authority for more information |
How to Make a Biographic Change on Your Document
Did you experience a change in your personal information, and would you now like to update your USCIS-issued document?
If you are scheduled for an interview with USCIS based on a pending application, you may update your biographic information for that application at the time of your interview.
If USCIS issues you a Request for Evidence (RFE) relating to updating your biographic information based on a pending application, follow the instructions in the RFE.
Otherwise, refer to the table below for more information on how to request the change.
Name
If you would like to update the name reflected on your document, you must provide sufficient evidence of the name change, such as a court order, marriage certificate, divorce decree, or other vital document record. (Requirements may differ for name changes on a naturalization certificate. For more information, see USCIS Policy Manual Volume 12, Citizenship and Naturalization, Part K, Certificates of Citizenship and Naturalization, Chapter 4, Replacement of Certificate of Citizenship or Naturalization.)
Gender
As of March 31, 2023, you do not need to provide proof of your gender identity when requesting to change your gender marker on immigration documents, except if you are submitting Form N-565, Application for Replacement Naturalization/Citizenship Document. (If you are seeking to change your gender marker on a Certificate of Naturalization or Certificate of Citizenship, you must continue to follow the Form N-565 instructions (PDF, 257.24 KB)).
Documents and Evidence
You must return the USCIS-issued document with the incorrect information.
Generally, you also need to submit either a statement explaining the error or supporting documentation to show what the correct information should be, or both.
Forms and Fees
If you need a replacement document because your information changed after we issued your document, you generally must file a new form. You generally must pay the form filing fee if the reason you need a replacement document is because your information changed. For more information on fees and fee exemptions, see the Fee Schedule.
If you cannot afford the cost associated with your form, you may be eligible for a fee waiver. For more information about filing a fee waiver request, visit the webpages on Form I-912 and on Additional Information on Filing a Fee Waiver.
Information on Requesting a Biographic Change by Document Type
The tables below provide information on how to request a biographic change on a specific document.
| If your benefit request is still pending with USCIS and you have not yet received a final decision notice or USCIS-issued document, and | Then |
|---|---|
| You received a Request for Evidence (RFE) or interview notice | Provide the following in response to the RFE or at the interview:
|
| You have an online account associated with the pending benefit request: | Upload the following as new evidence to the pending application:
|
| You do not have an online account associated with the pending benefit request: | You may also email USCIS-updategenderinfo@uscis.dhs.gov and request to change your name or gender marker or both If you have a Violence Against Women Act (VAWA)-related matter or a T or U visa related matter, refer to the Contact Us webpage (Inquiries for VAWA, T, and U Filings section). |
| If you have already received your USCIS-issued: | Then |
|---|---|
| Employment Authorization Document (EAD) | Submit to USCIS:
File online (if eligible) or refer to the filing locations for Form I-765 webpage for mailing address information if filing by paper. |
| Permanent Resident Card (also known as Green Card) | Submit to USCIS:
File online or refer to the Where to File section of the Form I-90 webpage for more filing information. |
| Travel Document (advance parole document, reentry permit, refugee travel document, or travel authorization for temporary protected status (TPS) beneficiaries only) | Submit to USCIS:
File online or refer to the Where to File section of the Form I-131 webpage for mailing address information if filing by paper. |
| Naturalization or Citizenship Certificate | Submit to USCIS:
File online or refer to the Where to File section of the Form N-565 webpage for mailing address information if filing by paper. |
Form I-94, Arrival/Departure Record (including Nonimmigrant Visa Waiver Arrival/Departure Record and Crewman’s Landing Permit) | If U.S. Customs and Border Protection (CBP) issued your Form I-94, go to the nearest CBP port of entry or deferred inspection office to correct the document. If you were admitted at an air or sea port of entry and received an electronic Form I-94, you should go to CBP’s Form I-94 page to get a paper version of your Form I-94, including a replacement Form I-94. If a USCIS asylum office issued your Form I-94, contact the asylum office with jurisdiction over your current residence to obtain a corrected Form I-94. If you received an ADIT stamp (temporary Green Card) on a Form I-94 that contains an error, call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833) obtain a corrected Form I-94. If USCIS otherwise issued your Form I-94, submit the following to USCIS:
Refer to the filing locations for Form I-102 webpage for mailing address information. |
Documents and Evidence
You must return the document with the incorrect information.
Generally, you also need to submit either a statement explaining the error or supporting documentation to show what the correct information should be, or both.
Forms and Fees
If you received your document from USCIS with an error that is not your fault, you generally must file a new form, but not pay a new fee.
The table below provides information on how to request replacement of a document that needs to be corrected because of USCIS error.
| Employment Authorization Document (EAD) |
USCIS It will take approximately 30 days from the date we receive the card for us to process your request and issue you a new card, if we determine it was due to USCIS error. Please retain your tracking information to ensure your card was properly delivered. This processing time frame does not account for USPS mailing or processing. Please note, if during processing we find that the error was not due to our error, we will notify you that you must follow the procedure for when a correction is needed and not due to USCIS error. or
USCIS Although you can mail in your letter and supporting documentation, we encourage you to submit them electronically using existing online tools, such as the Service Request Management Tool (SRMT), when appropriate. For more information about the SRMT process, please visit Chapter 4 – Service Request Management Tool in the USCIS Policy Manual. Using the SRMT may reduce the need for additional correspondence by mail (aside from your original card) and may help streamline the way we process your request. Please keep copies of any supporting documentation you send to USCIS. |
| Permanent Resident Card (also known as Green Card) | Submit the following to USCIS:
File online or refer to the Where to File section of the Form I-90 webpage for more filing information. |
Travel Document (Advance parole document, reentry permit, refugee travel document, or travel authorization for TPS beneficiaries only) | Submit the following to USCIS:
Refer to the Where to File section of the Form I-131 webpage. |
| Naturalization or Citizenship Certificate | Submit the following to USCIS:
File online and refer to the Where to File section of the Form N-565 webpage for mailing address information for where to send the certificate containing the error. If filing by paper, see the Where to File section of the Form N-565 webpage for mailing address information. |
Form I-94, Arrival/Departure Record (including Nonimmigrant Visa Waiver Arrival/Departure Record and Crewman’s Landing Permit) | If U.S. Customs and Border Protection (CBP) issued your Form I-94, go to the nearest CBP port of entry or deferred inspection office to correct the document. If you were admitted at an air or sea port of entry and received an electronic Form I-94, you should go to CBP’s Form I-94 page to get a paper version of your Form I-94, including a replacement Form I-94. If a USCIS asylum office issued your Form I-94, contact the asylum office with jurisdiction over your current residence to obtain a corrected Form I-94. If you received an ADIT stamp (temporary Green Card) on a Form I-94 that contains an error, call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833) obtain a corrected Form I-94. If USCIS otherwise issued your Form I-94, submit the following to USCIS:
Refer to the filing locations for Form I-102 webpage for mailing address information. |
For information on document delivery and tracking, see our How to Track Delivery of Your Notice or Secure Identity Document (or Card) page.
If you did not receive your document, you should make sure your address on record with USCIS is correct and up to date. You may visit our How to Change Your Address webpage for information on updating your address. If a document is returned to us as undeliverable, we try to resend it.
We may reissue a secure document if the original document was not delivered to you after the first or subsequent delivery attempts.
Forms and Fees
You generally must file a new form for a non-delivered secure document to be reissued.
You generally must pay a fee if the reason you did not receive your document was because of your error (such as not providing us your current address). You generally do not have to pay a new fee if the reason you did not receive your document is due to our error or United States Postal Service (USPS) error. For more information on fees and fee exemptions, see the Fee Schedule (G-1055).
The table below provides information on how to request replacement of a document that was not delivered.
| Employment Authorization Document (EAD) | Submit the following to the USCIS location that approved your EAD (as indicated on your approval notice):
OR
|
| Green Card | Submit the following to USCIS:
See Form I-90 instructions (PDF, 293.04 KB). File online or refer to the Where to File section of the Form I-90 webpage for more filing information. |
Travel Document (Advance Parole Document, Reentry Permit, Refugee Travel Document, or Authorization for Travel by a Noncitizen to the United States for temporary protected status (TPS) beneficiaries only)) | Submit the following to USCIS:
Refer to the Where to File section of the Form I-131 webpage. |
| Naturalization or Citizenship Certificate | Submit the following to USCIS:
File online and refer to the Where to File section of the Form N-565 webpage for mailing address information for where to send the certificate. If filing by paper, see the Where to File section of the Form N-565 webpage for mailing address information. |
Form I-94, Arrival/Departure Record (including Nonimmigrant Visa Waiver Arrival/Departure Record and Crewman’s Landing Permit) | If U.S. Customs and Border Protection (CBP) issued your Form I-94, go to the nearest CBP port of entry or deferred inspection office to correct the document. If you were admitted at an air or sea port of entry and received an electronic Form I-94, you should go to CBP’s Form I-94 page to get a paper version of your Form I-94, including a replacement Form I-94. If a USCIS asylum office issued your Form I-94, contact the asylum office with jurisdiction over your current residence to obtain a corrected Form I-94. If you received an ADIT stamp (temporary green card) on a Form I-94 that contains an error, call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833) obtain a corrected Form I-94. If USCIS otherwise issued your Form I-94, submit the following to USCIS:
Refer to the filing locations for Form I-102 webpage for mailing address information. |
If you received your document and then it was lost, stolen, mutilated, or destroyed, you generally must file a new form and pay a new fee. For more information on fees and fee exemptions, see the Fee Schedule (G-1055).
The table below provides information on how to request replacement of a document that was lost, stolen, mutilated, or destroyed.
| Employment Authorization Document (EAD) | Submit the following to the USCIS location that approved your EAD (as indicated on your approval notice):
Refer to the filing locations for Form I-765 webpage for mailing address information. |
| Green Card | Submit the following to USCIS:
See Form I-90 instructions (PDF, 293.04 KB). File online or refer to the Where to File section of the Form I-90 webpage for more filing information. |
Travel Document (Advance parole document, reentry permit, refugee travel document, or travel authorization document for TPS beneficiaries only) | Submit the following to USCIS:
Refer to the Where to File section of the Form I-131 webpage. |
| Naturalization or Citizenship Certificate | Submit the following to USCIS:
File online and refer to the Where to File section of the Form N-565 webpage to see where to mail the damaged or mutilated certificate. If filing by paper, see the Where to File section of the Form N-565 webpage for mailing address information. |
Form I-94, Arrival/Departure Record (including Nonimmigrant Visa Waiver Arrival/Departure Record and Crewman’s Landing Permit) | If U.S. Customs and Border Protection (CBP) issued your Form I-94, go to the nearest CBP port of entry or deferred inspection office to correct the document. If you were admitted at an air or sea port of entry and received an electronic Form I-94, you should go to CBP’s Form I-94 page to get a paper version of your Form I-94, including a replacement Form I-94. If a USCIS asylum office issued your Form I-94, contact the asylum office with jurisdiction over your current residence to obtain a corrected Form I-94. If you received an ADIT stamp (temporary Green Card) on a Form I-94 that contains an error, call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833) to get a corrected Form I-94. If USCIS otherwise issued your Form I-94, submit the following to USCIS:
Refer to the filing locations for Form I-102 webpage for mailing address information. |